Call centre faces axe with 300 jobs set to be lost
A CALL centre looks set to close with the loss of 300 jobs.
Royal Bank of Scotland (RBS) said it is consulting on closing its call centre on Kent Street, city centre, after a deal to operate Tesco's insurance business ended.
The centre could close in October or November this year. RBS said a number of staff may be given work elsewhere in the company.
In May, RBS announced a package of more than 2,600 job cuts nationwide in a bid to become more efficient.
Darrell Evans, RBS Managing Director of Sales, Service and Partnerships, said: "The expected reduction in call volumes from customers on Tesco insurance policies means we have had to review the most efficient allocation of our people, sites, and technology.
"We are in a period of consultation with all affected employees and their representatives to examine the available options, which include a proposal to close the Nottingham site."
Staff were told of the proposed closure of the Kent Street site during a meeting at the Crowne Plaza Hotel in Nottingham earlier today.
One worker, who did not want to be named, said: "It's sickening."
The UK Government owns 84% of the shares in RBS.
Comments
by RBS Employee (for now), Nottingham
Tuesday, July 27 2010, 10:27PM
“A proposal? Still consulting?
When asked what alternative proposals were being considered, we were told none. hands up all those who think they will change their minds!!
As they are looking to reduce staff numbers by 2000+, how many staff are likely to be offered roles elsewhere?
Sir Fred The Shred Goodwin claims his latest victims.”