Nottingham's buses are 'the best in the country', say passengers
FAMILIAR faces, punctuality and good value for money are just some of the reasons the people of Nottingham have voted their bus services the best in the country.
Nottingham has come top in the latest Bus Passenger Survey, published by independent watchdog Passenger Focus.
It shows that bus passengers in the city were the most satisfied overall in the country, with 92 per cent saying they were pleased with the service they received.
Jeff Cawthorne, 80, of Wollaton, waiting to catch his bus home from Upper Parliament Street yesterday afternoon, said: "The buses are fairly good for me. I don't use the buses that often but when I do, I'm always satisfied with the service. They are on time and efficient and easily accessible."
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Nottingham came miles above other towns in the survey, which revealed that passengers in Milton Keynes were the least happy, with only 73 per cent of people saying they were satisfied.
Overall satisfaction averaged 84 per cent.
Satisfaction with value for money ranged from 30 per cent to 70 per cent, averaging out at 54 per cent.
Kim Brampton, 54, of Broxtowe, also catching a bus from Upper Parliament Street yesterday, said the main reason she caught the number 35 was because she could rely on it.
She said: "I don't have a car, so I rely on the buses. The drivers are pretty friendly and my buses are reliable and on time. Being top in this survey is a nice thing for Nottingham to have achieved."
Passenger Focus chief executive Anthony Smith hoped the survey encouraged bus providers to improve their standards and pointed to Nottingham as the benchmark.
He said: "We hope this report will be a call to action for transport authorities and bus companies to better work together to improve things for passengers.
"In particular, they should closely examine how the high level of passenger satisfaction in places like Nottingham, Oxfordshire and Devon has been achieved, and then look to replicate it."
10 Comments
by ladyxjue
Wednesday, March 20 2013, 7:31AM
“what an old picture that is evening post clearly post tram days !!”
by Neo_MadBadger
Tuesday, March 19 2013, 6:58PM
“That's interesting Conor. What are the 10 different bus lines you've used in Nottingham? Do you know the distance one-way from Burton Joyce to Nottingham?”
by ConorRoyston
Tuesday, March 19 2013, 5:18PM
“I disagree quite a lot with this... apart from one bus driver on the 100 and another two drivers from the 44 I've never had a polite or friendly driver. (I use bus' nearly everyday)
Also it's quite annoying when you're on a bus that gives change and they say that they cannot or it is a new policy they are trying.
Another things is the prices, the 100 bus that runs from Southwall to Nottingham is particularly outrageous for prices, a single from Burton Joyce to Nottingham costs £3 and a return is £4.50 after last weeks price changes ( which they seem to change every two months ). That's not even a 5 mile trip for nearly a pound a mile...
I'm not saying all Nottingham bus' are like this but I've used atleast ten different bus lines in Nottingham and this is what I've seen.”
by mint_sause
Tuesday, March 19 2013, 12:41PM
“and the City Council want to replace them with trams.
As for friendly/helpful the 100 route to Southwell have the best drivers working NCT”
by EggyEggCup
Tuesday, March 19 2013, 12:31PM
“I agree with this survey. The bus services serving Nottingham City and the outlying suburbs are fantastic. The provision and cost is much better than the other cities I have lived in. What I can't quite understand is why, with this level of service, we need a couple of extra hugely expensive and totally inflexible glorified buses that can only run on rails.”
by foxcunningham
Tuesday, March 19 2013, 11:25AM
“"I must say I disagree with some of this. Although some companies provide a very friendly, professional service, NCT in particular does not. I find that their drivers can be very unfriendly and unhelpful, and their policy on not giving change is extremely infuriating! The fact that Nottingham has ranked so highly when this is the standard of its main bus service in the city-centre really surprises me."”
by foxcunningham
Tuesday, March 19 2013, 10:44AM
“"I must say I disagree with some of this. Although some companies provide a very friendly, professional service, NCT in particular does not. I find that their drivers can be very unfriendly and unhelpful, and their policy on not giving change is extremely infuriating! The fact that Nottingham has ranked so highly when this is the standard of its main bus service in the city-centre really surprises me."”
by foxcunningham
Tuesday, March 19 2013, 10:44AM
“I must say I disagree with some of this. Although some companies provide a very friendly, professional service, NCT in particular does not. I find that their drivers can be very unfriendly and unhelpful, and their policy on not giving change is extremely infuriating! The fact that Nottingham has ranked so highly when this is the standard of its main bus service in the city-centre really surprises me.”
by foxcunningham
Tuesday, March 19 2013, 10:43AM
“I must say I disagree with some of this. Although some companies provide a very friendly, professional service, NCT in particular does not. I find that their drivers can be very unfriendly and unhelpful, and their policy on not giving change is extremely infuriating! The fact that Nottingham has ranked so highly when this is the standard of its main bus service in the city-centre really surprises me.”
by ian_bridgford
Tuesday, March 19 2013, 10:00AM
“I'm surprised that Milton Keynes got such a high satisfaction rating, the respondents obviously have never been on a good bus service such as that in Nottingham”