Girl turfed off bus after bus pass failed
BUS firm NCT has apologised after a teenage girl with a faulty bus pass was stopped from boarding one of its buses, a mile away from the scene of a brutal rape.
Hannah Leigh, 17, said she was turned away from the bus on Mansfield Road at tea-time on a Saturday last month.
An NCT spokesman said: "Our passengers' safety is of paramount importance.
"We have a long-standing policy which states that under no circumstances should a vulnerable customer be left at the roadside, and it's a policy which is regularly communicated to our drivers.
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"This was an isolated incident where one of our drivers evidently misjudged the situation, and we have reiterated with our staff the measures already in place to ensure vulnerable passengers receive support and assistance when needed."
Police Commissioner Paddy Tipping has already spoken to city transport companies about how they can help people get home after a night out.
As reported in the Post on Tuesday, bus firms have pledged that women who are alone at night and in danger should be able to travel free of charge.
Mr Tipping said he was given the guarantee during talks about safety and transport.
He said he wanted to ensure there were no more incidents like the 2011 rape of a woman in Nottingham at The Forest recreation ground minutes after she was told to get off a late-night bus because she was 20p short of the fare.
9 Comments
by Friartuck123
Sunday, March 03 2013, 10:00AM
“She had a valid pass but the on-board computer couldn't read it. So could the driver not have written down the pass number and then let the head office resolve this problem on the next working day? Isn't this what the "Customer Services" department is supposed to do?”
by brorabrora
Saturday, March 02 2013, 4:02PM
“But didn't she have a least the price of her fair on her? Just for emergencies such as this.”
by Mazeppa
Saturday, March 02 2013, 1:59PM
“The article states that the bus pass was faulty. Surely the correct response from the bus company is to rectify that - and not to add insult to injury by turfing the passenger off the bus.”
by SteveBasford
Saturday, March 02 2013, 1:52PM
“Those cards are rubbish, I get through one every few months..”
by Radford_NG
Saturday, March 02 2013, 1:26PM
“This has been all-over the local and national BBC sites for two days with no mention of the time of day but with much mention of the previous rape.It was also on BBC red button on national TV.The present incident happened in Sherwood;hardly dangerous walking to Arnold.”
by dcrane
Saturday, March 02 2013, 12:59PM
“No doubt Hannah had a phone and could call her family for help/advice as to what to do. It was teatime, not the middle of the night. What a total 'non-story'!”
by JPriest
Saturday, March 02 2013, 11:12AM
“Extremely poor journalism here. It quite clearly states this wasnt a night time issue and then goes onto bring the night time story from earlier in the week into the story. I would put good money on there being nothing wrong with the pass as well. More likely there was no credit or days left on the card.”
by indigo5
Saturday, March 02 2013, 9:53AM
“yes this also says it was last month, and this was at tea time not early hours, this is all we gonna get now everyone trying to get free travel because they can not be bothered to to top up the pass or carry money or just try it on for free travel ,gonna get stupid for drivers and the company gonna loose lots of money , which will mean higher fares for everyone else that pays properly or as we been seeing lately loss of services, then what will these young people do they will have to walk, we already seen the loss of premiere because idiots charging silly fares next to nothing .people need to show them self some responsibility for their own action.”
by 217rosecroft
Saturday, March 02 2013, 8:24AM
“Didn't I read an article here a few days ago where the police, councilors and transport companies got together and assurances were made that this sort of incident would not happen again!”