City's TechGuys call centre tells its 452 workers it is set to close
A CALL centre in Nottingham which employs 452 people is to close next year.
Electricals giant DSG international (DSGi) says all staff at its TechGuys centre in Lenton Lane have been offered the chance to relocate to its bigger, more modern call centre in Sheffield from March 2011.
And 400 workers have also been given the option of working from home. Staff at the centre were called in to a meeting at 2pm yesterday (may 17) to hear about the plans, which the company said was part of its "renewal and transformation plan" to reduce costs and give a better service to customers.
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A spokesman said voluntary redundancy would be offered to anyone who was unable to move to Sheffield or work from home, although the company expects most to continue working for it. TechGuys call centre workers give technical support for electrical products from PC World, Currys, Currys Digital and Dixons.
Mark Webb, head of media relations for parent company DSGi, said: "As part of its ongoing renewal and transformation plans, DSG international is proposing to merge its Nottingham call centre with its larger call centre operation in Sheffield.
"The decision has been taken after a comprehensive review, which concluded this would result in a better experience for customers at lower costs for the business. The proposed move will take place in March 2011, and there is a role available for all staff who wish to relocate.
"In addition, staff in technical roles not wishing to move to Sheffield are being offered a ‘home working’ option.
"All staff have been informed so the company can offer as much time and support as possible prior to the relocation taking place."
Mr Webb said the company was not unionised but all the correct consultation procedures would be followed.
"The legal consultation requirement is 90 days, but clearly there is an extended period before the relocation takes place, with support and consultation offered in the interim, to ensure a seamless transition," he said.
"We are also offering financial support to those who choose to relocate."
One worker, who did not want to be named, said before the meeting that it was believed the move was partly to avoid the proposed Workplace Parking Levy, being introduced by Nottingham City Council in 2012 to help fund major public transport improvements.
However, Mr Webb denied this had any impact on the decision.