90% of passengers happy with Nottingham tram
MORE than nine out of ten passengers using Nottingham's tram were satisfied with its service, a new survey has found.
Research conducted by market research company Osiris MR found 94 per cent of 1,500 tram users surveyed were satisfied.
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A total of 97 per cent would also recommend the tram.
Paul Robinson, NET general manager, said: "With overall satisfaction figures of 94 per cent, we're clearly out-performing recognised industry standards.
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"This mirrors our exceptional operational reliability record of 99.5 per cent in 2012."
A copy of the survey results can be viewed at www.thetram.net
4 Comments
by NG5Reddog
Thursday, February 28 2013, 2:19PM
“According to a conductor they did a staff survey too last year but have never published the results. I think a few home truths were told by staff.”
by Tony_Bartello
Wednesday, February 27 2013, 3:18PM
“Harrystotle - Do you ever say anything positive on here? Its a public service man!!”
by harrystotle1
Wednesday, February 27 2013, 1:40PM
“I'm sure if all Nottingham's motorists had their motoring costs and WPL payments subsidised by tram users, they'd be happy too !”
by Tony_Bartello
Wednesday, February 27 2013, 12:26PM
“what, no comments from the anti Tram big ear brigade!? . . . . they must all be in Eastbourne on a premature Turkey and tinsel do.”